Job Description
Department Quitline
Job Title Health & Wellness Coach I
Special Notes This position will work 1:30 p.m. to 10 p.m. M-F, plus rotating Saturdays as scheduled. The position will work REMOTE after the initial training period.
Long Description The Health & Wellness Coach I will be responsible for developing individualized Quit Plans with callers who wish to quit within 30 days. Quit Plans will consist of specific, measurable, time-based goals developed in collaboration with the caller. Thorough, brief documentation of plan goals will allow for a continuum of care to the Coach. Also, the Coach will be responsible for answering calls, entering basic demographics, and tobacco history information in the database, determine level of service caller desires, transferring calls to counselor, or performing support sessions as assigned, and scheduling call backs for a counseling call. The Coach will provide referral information regarding cessation treatment programs or other referrals as appropriate. The Coach will consult staff or supervisor to identify appropriate mental health resources. Specific duties and responsibilities include documentation of each call and completing follow-ups on designated calls .The Coach must be flexible in time scheduling, understanding that schedules may be adjusted dependent upon the incoming call activity.
Short Description
Education Education: A minimum Bachelor degree in medical, behavioral health, or related field is required.
Experience Experience: Degree coursework, internship hours, and practicum hours acceptable
Division KNOWLEDGE, SKILLS AND ABILITIES: • Complies with confidentiality policy and statutes. • Fulfills responsibilities in a reliable, dependable manner. • Recognizes own learning needs and shows motivation to meet them. Incorporates new knowledge into job tasks. • Displays professional verbal skills. • Performs specific tasks, projects and studies assigned by the Supervisor relative to the project growth and development. • Demonstrates initiative and desire to achieve excellence. • Accepts direction and constructive criticism. • Understands evaluations are based on performance, techniques and adherence to policy and procedures for both IQH and the Quitline. • Promotes a team spirit and enthusiasm for the project goals. • Follows organizational structure for problems and grievances. • Demonstrates conscientious cost containment practices. • Performs other duties as assigned by Supervisor.
Exceptions Exceptions May not be a current smoker or tobacco user including electronic nicotine delivery systems.
Responsibilities • Answer the incoming Quitline calls from those wishing to stop tobacco use. • Complete all forms (electronic or paper) with appropriate information • Provides cessation support as assigned. • Provides appropriate referral information regarding local cessation treatment programs, mailed materials available, and local referrals for health related treatment. • Follow policy and procedures for the Quitline process. • Actively participates in updating tobacco cessation information, as it becomes available. • Regular staffing of cases with counseling staff or supervisor. • Utilizes the best practice intervention methods in providing appropriate services to callers, i.e., is knowledgeable of and complies with average length of contacts with callers. Understands these are monitored by Supervisor and noncompliance will result in discussion with the Supervisor for performance improvement. • Participates in continuing educational training offered by appropriate sources to keep up with the most recent tobacco cessation information. • Participate in presentations, and exhibits when scheduled and be available for travel when necessary to complete these duties. • Participate in ongoing pilot projects and special programs as assigned in the growth of the Tobacco Quitline.
Accountable To Quitline Director
Essential Functions PHYSICAL REQUIREMENTS: Physical Demands: The physical demands described here are representative of those that must be met by an employee to be successful to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear and use hands to finger, handle, or feel. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The company will comply with all requirements of the American with Disabilities Act (ADA).