Job Description
Division TQ
Department Quitline
Job Title Intervenionist
Special Notes Hours for this position are Monday-Friday 9 a.m. to 1 p.m.
Long Description POSITION SUMMARY: The Interventionist will be responsible for answering calls, entering basic demographics, and tobacco history call information in the database, determine level of service caller desires, transferring calls to counselor, or performing counseling sessions as assigned, and scheduling call backs for a counseling call. The Interventionist will provide referral information regarding cessation treatment programs or other referrals as appropriate. Interventionist will consult counseling staff or supervisor to identify appropriate mental health resources. Specific duties and responsibilities include documentation of each call and completing follow ups on designated calls .The Interventionist must be flexible in time scheduling, understanding that schedules may be adjusted dependent upon the incoming call activity. The interventionist must be flexible in time scheduling, understanding that schedules may be adjusted dependent upon the incoming call activity. The Quitline hours are M-Th from 8 a.m. to 8 p.m., Fridays from 8 a.m. to 7 p.m., and Saturdays from 9 a.m. to 5:30 p.m.
Short Description POSITION SUMMARY: The Interventionist will be responsible for answering calls, entering basic demographics, and tobacco history call information in the database, determine level of service caller desires, transferring calls to counselor, or performing counseling sessions as assigned, and scheduling call backs for a counseling call. The Interventionist will provide referral information regarding cessation treatment programs or other referrals as appropriate. Interventionist will consult counseling staff or supervisor to identify appropriate mental health resources. Specific duties and responsibilities include documentation of each call and completing follow ups on designated calls .The Interventionist must be flexible in time scheduling, understanding that schedules may be adjusted dependent upon the incoming call activity. The interventionist must be flexible in time scheduling, understanding that schedules may be adjusted dependent upon the incoming call activity. The Quitline hours are M-Th from 8 a.m. to 8 p.m., Fridays from 8 a.m. to 7 p.m., and Saturdays from 9 a.m. to 5:30 p.m.
Education A minimum associate degree in medical, behavioral health, or related field is required, a Bachelor’s degree is preferred.
Experience Degree coursework, internship hours, and practicum hours acceptable.
Division Technical Competencies – basic writing skills; good verbal and listening skills; basic word processing skills; organizational and planning skills. Intellectual Competencies – basic active listening skills, knowledge of cessation treatment protocol, familiar with confidentiality policies; critical thinking and problem solving skills; evaluation skills; creativity; knowledge regarding treatment delivery options.
Exceptions May not be a current smoker or tobacco user including electronic nicotine delivery systems.
Responsibilities ESSENTIAL FUNCTIONS: • Answer the incoming Quitline calls from those wishing to stop tobacco use. • Complete all forms (electronic or paper) with appropriate information • Provides cessation counseling as assigned. • Provides appropriate referral information regarding local cessation treatment programs, mailed materials available, and local referrals for health related treatment. • Follow policy and procedures for the Quitline process. • Actively participates in updating tobacco cessation information, as it becomes available. • Regular staffing of cases with counseling staff or supervisor. • Practices the best practice intervention methods in providing cessation services to callers, i.e., is knowledgeable of and complies with average length of contacts with callers. Understands these are monitored by Supervisor and noncompliance will result in discussion with the Supervisor for performance improvement. • Participates in continuing educational training offered by appropriate sources to keep up with the most recent tobacco cessation information. • Establishes a rapport with members of the Cessation Services members to better facilitate the sharing of information, appropriate referrals and successful delivery of mailed information to callers. • Participate in presentations, and exhibits when scheduled and be available for travel when necessary to complete these duties. • Participate in ongoing pilot projects and special programs as assigned in the growth of the Tobacco Quitline.
Performance
Attendance
Accountable To Director of Tobacco Quitline
Essential Functions Physical Demands: The physical demands described here are representative of those that must be met by an employee to be successful to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear and use hands to finger, handle, or feel. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The company will comply with all requirements of the American with Disabilities Act (ADA).