Job Description
Division Corporate
Department Quitline
Job Title Health & Wellness Coach II
Special Notes This is a full-time, in-office position. The hours for this position will be Monday-Friday, 9:30 a.m.-6 p.m.
Long Description The Health & Wellness Coach II should be prepared to answer the Quitline incoming calls related to those who are seeking assistance in stopping tobacco use. The Coach will be prepared to engage in telephone counseling in an effort to help those calling for assistance. Specific duties and responsibilities include documentation in the database of each call, logging messages left on the answering line, performing counseling and follow-ups on designated calls as appropriate, assisting in the preparation of monthly reports and keeping abreast of the most recent developments in the treatment of tobacco cessation methods and techniques. The Coach must be flexible in time scheduling, understanding that schedules may be adjusted dependent upon the incoming call activity.
Short Description The Health & Wellness Coach II should be prepared to answer the Quitline incoming calls related to those who are seeking assistance in stopping tobacco use. The Coach will be prepared to engage in telephone counseling in an effort to help those calling for assistance. Specific duties and responsibilities include documentation in the database of each call, logging messages left on the answering line, performing counseling and follow-ups on designated calls as appropriate, assisting in the preparation of monthly reports and keeping abreast of the most recent developments in the treatment of tobacco cessation methods and techniques. The Coach must be flexible in time scheduling, understanding that schedules may be adjusted dependent upon the incoming call activity.
Education Master’s level in area related to behavioral health. LPC preferred.
Experience Degree coursework, internship hours, and practicum hours acceptable
Division • Technical Competencies – basic writing skills; good verbal and listening skills; basic word processing skills. • Must be able to type a minimum of 36 wpm (typing test will be administered); organizational and planning skills. • Intellectual Competencies – basic counseling/interaction knowledge. • Knowledge of addiction treatment processes. • Familiar with cognitive/behavioral processes. • Confidentiality; critical thinking and problem solving skills; evaluation skills; creativity. • Knowledge regarding treatment delivery options.
Exceptions May not be a current smoker or tobacco user including electronic nicotine delivery systems.
Responsibilities • Answer the incoming Quitline calls from those wishing to stop tobacco use. • Complete all database requirements with appropriate information • Daily accounting of tickler files for appropriate continued coaching and follow- up calls and documentation of those calls • Provides cessation coaching to those incoming callers desiring this service • Provides appropriate referral information regarding local cessation treatment programs, mailed materials available, and local referrals for health related treatment. • Follow policy and procedures for the Quitline process. • Actively participates in updating tobacco cessation information, as it becomes available. • Provides contacts on those messages left on the answering system during unmanned call times or high volume call periods. • Practices the best practice counseling methods in providing cessation services to callers, i.e., is knowledgeable of and complies with average length of contacts with callers. Understands these are monitored by Supervisor and noncompliance will result in discussion with the Supervisor for performance improvement. • Participates in continuing educational training offered by appropriate sources to keep up with the most recent tobacco cessation information. • Completes the Tobacco Treatment Specialists Training and is recommended to complete certification requirements. • Keeps updated on new grant information and changes pertinent to the function of a specific quitline, as well as updated on information on nicotine replacement products and their use. • Attends the Tobacco Treatment Specialists training and arranges to take the examination in order to become certified. • Participates in the development and preparation of monthly reports including any modifications of the database and reports to better track and record information from the callers and their continued participation. • Participate in presentations, man exhibits when scheduled and be available for travel when necessary to complete these duties. • Participate in ongoing pilot projects and special programs as assigned in the growth of the Tobacco Quitline.
Performance
Attendance
Accountable To Health & Wellness Coordinator Quitline Director
Essential Functions Physical Demands: The physical demands described here are representative of those that must be met by an employee to be successful to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear and use hands to finger, handle, or feel. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The company will comply with all requirements of the American with Disabilities Act (ADA).